FAQ's you can use
Why Shop Here?
Why not! Who wouldn’t wanna be the first to say “I been on that.” Besides, prices are reasonable and the shopping is easy.
How do I know when my order will ship?
All items (except FRENZIE's) are print to order and will ship in 3-5 business days. You will recieve a confirmation email that your order has been placed and then another email once order has been shipped including your tracking information.
Does Firstwitit pay for return shipping?
If you received the wrong item/ or items damaged during shipping we will cover cost via carrier reimbursement. If you simply ordered something you don’t want, shipping is on you.
Does Firstwitit offer exchanges on Merchandise?
Yes, if the items requesting are not Frenzies, you can exchange your items for store/account credit or other sizes if available. There are no returns/exchabges on custom design orders.
Note: Before exchanging review our instructions for returns.
How do I make a Return?
We stand behind all the products we sell. In the event that you are unsatisfied with your order, you may return or exchange it within 14 days of the delivery date.
We accept returns of items that have been unworn and unwashed. We do not accept returns or exchanges of items that have been used or washed.
Refunds will be given in the form of store credit minus the original shipping amount. Because every one of our shirts are made-to-order, we are not able to issue cash or credit card refunds.
What is an RMA#?
An RMA# means Return Merchandis Authorization number, used to process your return request.
What type of credits can I receive?
Store credits on returned merchandise.
Will my credits expire?
Credits from returns will not expire.
How Do I cancel an order?
Send an email thru the contact us link/ page. Please include your order confirmation #, description of items or order you want to cancel.
Note: If an order has shipped from our warehouse it cannot be canceled. You must receive items and then send back after receiving a return authorization #. Items sent without a RMA# are subject to a denied return.
Do you ship to P.O. boxes?
Yes we can! Simply select USPS as your shipping method.
Return Policy/ Process
Some items can not be exchanged or refunded. For processing returns send an email using the contact us link requesting a return. All return request emails should be detailed.
Items accepted for returns:
All "Shirts on Deck" can be returned for store credit.
Items must be returned within 14 days from the date received.
Items worn or disfigured will not be accepted back for credit.
Frenzies are overstocked or discontinued items for sale at a special close-out price.
All Frenzie Sales are final. We do not offer refunds or exchanges on Frenzie items.
If you buy it (a frenzie) you own it. If you don't like it (a frenzie) then gift it.